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 Post subject: Technical Glitches in the chat? Here’s what to do!
PostPosted: Thu Apr 02, 2009 6:21 pm 
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Joined: Thu Aug 28, 2008 10:36 pm
Posts: 43
If you are in an Author Chat and having technical problems, your first step should be to check some of the suggestions below. If these don’t resolve your problem, please contact the mod for your chat. The Authors and Mods are listed HERE.

Some of the technical problems that occasionally come up in a chat:

1) Repeated Bootings: If someone is continually getting booted from the chat, tell them to update their version of java. The chat is always on the most recent version, and we have noticed that people on older computers or with older software upgrades occasionally run into trouble. Java can be downloaded from This Link.

2) Multiple Logins: If someone logs in and out of the chat multiple times, occasionally the chat will show them logged in several times at once. The only way to fix this is for the individual to restart their computer. The reason to fix is this is so that the chat room isn’t erroneously shown as full, preventing others from logging in and possibly causing the chat room to crash.

3) Your chat time is ended, but your group is still talking: Upon entering the chat room, your group should be in "Majik's Chat." When your scheduled chat is over, if your group is still talking you are free to move everyone over to the “Overflow Room,” if it is available. Please be considerate about staying in there too long if you see that another group wants to use the Overflow Room later. If the room is full, your group’s mod should identify themself to that chat’s mod and talk privately with them about the room’s availability.

4) Worst Case Scenario: If the chat room crashes and the situation isn’t fixable, the alternate chat room is located HERE, thanks to the generosity of Roswell Heaven. Guests will need to sign up for yuku accounts as this is hosted by a different board. You may wish to sign up for this in advance, just in case. You should probably post this alternate link on your LJ or wherever you have notified others about the chat.

If you have any questions, post them here. And have fun!

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